Refund Policy for Glass Chamber Okeechobee Blvd inc (glasschamberfl.com)
At Glass Chamber, we strive to provide you with the best smoking glassware and accessories to enhance your smoking experience. We value our customers and want to ensure your satisfaction with every purchase. This Refund Policy outlines our guidelines for refunds and returns specifically for online orders made through our website.
1. Non-Refundable Online Orders:
All online orders placed through glasschamberfl.com are considered final and non-refundable. We do not offer refunds or exchanges for online purchases unless there is a valid reason as stated in the following sections.
2. Damaged or Defective Products:
If you receive a damaged or defective product, please contact our customer service within 48 hours of receiving the order. We may request you to provide photographic evidence of the damage or defect. Once verified, we will either replace the damaged or defective item(s) or issue a store credit for the same value. Please note that any damage caused by mishandling or misuse by the customer will not be eligible for a refund or replacement.
3. Incorrect or Incomplete Orders:
In the event that you receive an incorrect item or if there is a discrepancy between your online order and the items received, please notify us within 48 hours of receiving the order. We will work with you to rectify the issue promptly. This may involve sending the correct item(s) or arranging for a return and issuing a refund or store credit, depending on the situation.
4. Shipping Errors:
If there is an error in the shipping address provided by the customer that results in non-delivery or a delay in delivery, Glass Chamber will not be held responsible. It is the customer’s responsibility to ensure accurate and complete shipping information is provided during checkout. Please review your shipping details carefully before placing an order.
5. Change of Mind or Buyer’s Remorse:
We understand that personal preferences may change or you may have second thoughts after placing an order. However, due to the nature of our products, we cannot accept returns or issue refunds for change of mind or buyer’s remorse. We encourage you to carefully consider your purchase before completing the order.
6. Contacting Customer Service:
If you encounter any issues with your online order, please contact our customer service team using our contact form. Our dedicated representatives will be happy to assist you and address any concerns or questions you may have.
Please note that this Refund Policy is subject to change without prior notice. Any modifications or updates to the policy will be effective immediately upon posting on our website.
By placing an online order through glasschamberfl.com, you acknowledge and agree to abide by this Refund Policy.
Last updated: 7/11/2023
Should you have any further inquiries, please do not hesitate to reach out to us.
Thank you for choosing Glass Chamber FL.
